I recently overheard a conversation on a train which I have to admit I eavesdropped on throughout! Two couples were discussing and comparing the quality of service you get in the Caribbean, compared to the quality of service you might get in the Far East. And this of course got me thinking . . .
I once stayed at The Boat House Hotel in Phuket in Thailand which was an experience that I will never forget. When you check in they ask for your date of birth, and I thought nothing of it as it was on the general registration form. However I was taken totally by surprise on the second morning of our stay. As normal, after a delicious breakfast, we headed down to the beach in the back of the hotel. And not only had the entire sandy hotel beach been raked into a lovely pattern with Happy Birthday written in the sand, but in the middle of our sun-beds was a huge silver bucket packed full of the deepest red roses, ice cubes and our favourite beer with a little card wishing me Happy Birthday!
Other momentous and wonderfully surprising things happened at other similar type hotels in Bali, and in Lombok too, with the excellently trained staff that seem to take pleasure in seeing to your every wish. Have I had experience of this happening in the Caribbean? Well not exactly in the same way – and this may or may not be the reason why.
Many years ago my maternal grandfather employed many people in his various businesses in Trinidad, and he had a saying which I remembered him saying when I was a child – that saying was ‘massuh day done’. And as I was ever curious as a child, I asked him one day to explain to me exactly what that meant.
He explained that the past history of slavery on the islands, had perhaps created a genetic memory of enforced and violent slavery, which in it’s way, may have had the effect of making workers feel slightly aloof from both their employers and their jobs. The feeling maybe that their ancestors had had to put in 200% in, and now they themselves were never ever going to do that again!
And it may well be that you might pick-up a slight undertone of this aloofness in Tobago. However, I can say that if you take the time to go deeper, you will realise that there is a little modesty and shyness as well which is easy to label as indifference. All of our staff at Ohana are local born and bred in Tobago, and they are truly a warm, welcoming, friendly and hospitable bunch of people, full of integrity!
You will be looked after superbly, from the moment you are met at the airport by our House Manager, Rena Quow, right up and to the time that she and the rest of her crew sadly waves you off on your way home.
They will give you as much privacy as you require, whilst ensuring that the attendant staff like pool man and gardeners maintain the property and grounds to the high standards that you expect.
And some news for those of you who have grown to love Mac (Mackie to us) who was Security at the house from the beginning – and there are many of you. This includes the many children he showed how to look for crabs and other sea-life down on the beach – the two brides that he gave away, having taken both the future husbands to the local barber first, someone called ‘Mr Conditioner’ who apparently wore wellington boots throughout. He even joined them that night for the stag party down at a bar on the harbour!
He was much older than any of you thought, and has now retired very happily. We all miss him very much as he was certainly part and parcel of Ohana, and like a loving grandfather to us all. However, we have the delightful ‘Shadow’ who has taken his place as Ohana security and from all accounts due to his charm and good manner, he is also fast becoming as well-loved by the guests as Mackie was.
So instead of comparing levels of service between the Caribbean and the Far East, what I can tell you is that in truth, the service may not be as servile or as robotic as in boutique hotels in the East. However there is a willingness, sweetness and an innocence of character to the people of Tobago that you will soon find absolutely charming, once you get to know them.
Rena, Joy, Jennifer, Shadow and Beavan really do go the extra mile for our guests, seeing to all of your needs in every way possible. We can never wait to get back there to see those lovely welcoming smiles . . . and get some of that amazing food too of course.
We continue to take service at Ohana very seriously so that you can just get on with the serious business of relaxing during your stay at Ohana!
Until later . . .